Insurance Customer Service Representative / Account Manager
Ozfield is a Des Plaines CPA practice and an insurance agency. We help individuals and small businesses with auto, home, life, rental, commercial, limousine, and trucking coverage.
We need customer service reps / account managers on the insurance side. You will take care of existing clients and keep policies moving. This is not a producer / sales-first job.
What you will do
- Answer client calls, email, and walk-ins about policies, bills, IDs, and certificates
- Process new business, renewals, endorsements, and cancellations in the agency system (NowCerts)
- Request quotes and follow up with carriers
- Keep files complete and follow up before things lapse
- Work with the insurance manager on commercial, trucking, and livery accounts when needed
- Flag anything that needs a licensed producer
What you need
- Fluent English and Turkish (required). A majority of our clients speak Turkish. Everyone also speaks English.
- Russian is a plus
- Strong, calm client service. You like solving problems, not reading a script.
- Comfortable with phones, email, and detail
- Illinois Property & Casualty license preferred, or willingness to get licensed
- Agency or carrier experience is a plus (personal or commercial lines)
- NowCerts, Applied, or similar AMS experience is a plus
Hours and pay
- Full-time, in office at 2800 S River Rd, Suite 500, Des Plaines, IL 60018
- $19.77/hour for new entrants; up to $48,000/year for experienced
- Group health after 90 days
How to apply
Email a resume to insurance@ozfield.com
Subject: Insurance CSR / Account Manager
Or call 773-536-9272
Contact us at our office nearest to you or submit a business inquiry online.
Mr.Orkun and his team are very professional. I highly recommend this place for insurance and tax returns. Thank you for amazing service…
Orkun, and his firm are the best of the best! Excellent service, helpful, accommodating and fast turn around even during tax season. It’s very clear Orkun is great at his job and puts in the extra effort to make his clients happy. I highly recommend this firm to anyone who is looking for a reliable, friendly, and professional accounting service. Thank you, Orkun!!
Ozfield Insurance, Tax & Accounting provides very professional, knowledgeable, and prompt accounting solutions to their clients. Mr. Ozkaymak and his team provide accommodating solutions for a wide variety of tax services. Their expertise shines crystal clear within the minute you meet the team, and I highly recommend Ozfield Tax for all your accounting solutions.
I definitely recommend Orkun and his firm! I have been coming here to do my taxes for a few years and just recently started my own business and needed help starting an LLC. Orkun was very helpful, informative, and made the process very easy!
Just went to them today and there Customer service is awesome they also offered me Turkish tea which is great by the way. And their services are awesome. Gonna hire them to do my business taxes personal taxes my mama’s taxes my sister’s taxes my aunt’s Taxes my whole family’s taxes really great service.
We are working with Ozfield for Insurance and Accounting since 2005. They have a great service and really help full. Thank you…
We have plenty of cars insured with them for years and they do our taxes too. Never had a single issue. Excellent service.
Great place, nice and friendly people.